Contacting 1and1 by Phone
The 1and1 customer service phone number is 0333 336 5691. For the 1and1 MyWebsitePackage, call Freephone 0800 731 8994. If you have a billing enquiry, phone 0333 336 5780. All these lines are open 24 hours a day, seven days a week. If you have a complaint, ring the customer advocate team on Freephone 0800 917 6273.
Calling an 0333 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0333 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0333 number will typically be between 10p and 40p per minute.
Contacting 1and1 via the Internet
The address of the 1and1 website is website. The Help Centre offers assistance with frequently asked questions. The Help Centre also offers the possibility to start a live chat with a 1and1 advisor. If you wish to lodge a complaint, email the company at website.
1and1 on Social Media
362,000 people follow Iand1 Hosting Guide on Facebook. The FB page (@1and1uk) typically responds to incoming messages within an hour with a 92% response rate. The 1and1 Web Hosting UK Twitter account (@1and1_UK) has 13,000 followers. You can contact the support team by tweeting @1and1help_uk. Just over 300 people follow 1and1 Internet, Ltd. on Google+, while the 1and1 Internet, Ltd. YouTube channel is followed by 550 subscribers. Finally, 650 professionals follow 1and1 Internet Ltd. on LinkedIn.
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